For technology support, email us at support@academicpartnership.com
or call us at 1.866.223.7675.
| Support Hours: | |
| Monday-Friday: | 11:00am - 9:00pm |
| Saturday: | 9:00am - 4:00pm |
| Sundays & holidays: | Closed |
All times are Central Standard Time.
For questions regarding your myLamar account (setting up your account or email, username, and password issues), email us at myLamar@lamar.edu or call us at 409-880-2222, 8:00am to 5:00pm, Monday through Friday.
Good news for returning students!
- You can now experience the ease of simply connecting to the internet to download the next course. The course tab will automatically appear on your homepage before your course begins. You will need to be connected to the internet and have your program open to complete this automatic download. The download should take approximately 15 minutes, The course tab will show "Awaiting Download" until complete. You can continue to work in your other courses in the meantime. It’s that easy!
- If the new course tab is not visible 1 day prior to the course start date, please contact Tech Support at support@academicpartnership.com or call 1-866-223-7675.
Course installation for new students:
- When you are ready to install your course, please view or print the Getting Started Guide (.pdf) for detailed instructions.
- Make sure your computer meets the minimum specifications required to run the software:
- Operating System: Windows XP Service Pack 2 or Vista 32bit. To ensure you have the most current Microsoft updates, go to http://update.microsoft.com.
- Windows Media Player 10 or later
- Adobe Flash Player 9 or later
- Processor: Any processor of 1.2 GHz or faster for optimal performance
- Check the memory and version of XP/Vista:
- Click "My Computer."
- Click "Help" in the top toolbar.
- Click "About Windows." This will show you what service pack you are running and how much memory you have. If you are running XP, you must have XP Service Pack 2 installed (Go to http://update.microsoft.com). You will need 512MB for XP, or 1 GB for Vista.
- Check the disk space of your computer:
- Click "My Computer."
- Click on "Local Disk (C:)."
- Right-click "Properties." A minimum of 5 GB is required to install courses on your personal computer.
- Check additional requirements:
- Display Resolution: 1024 x 768 or larger
- Optical Drive: CD/DVD reader
- Printing: Any supported Windows printer
- Broadband Internet required: Wired, wireless, cable, DSL, or LAN
- To ensure your computer is free of viruses and spyware, please run your anti-virus software prior to installation.
Systems that are NOT supported:- Macintosh Operating Systems and Linux
- Windows ME, Windows 2000, Windows 98, Windows 95, DOS, Vista 64Bit
These requirements are also stated on page 2 of the Getting Started Guide.
- Please follow the directions below one day prior to the course start date:
- Complete the steps listed above.
- Make sure you are connected to the internet and click the button below to download the application.
- When asked to “Run” or “Save”, select “Save” to download the files to your computer.
- Double click on the executable icon (as shown below).
- Follow the Getting Started Guide instructions starting on page 4.
Using the computer with which you intend to complete your course: - For additional help on navigating through your courses, you can refer to this handy User Guide (.pdf).
How do I navigate through the course?
Below are two ways to navigate in your course:
The software remembers where you left off and will return you there the next time you visit the course. Use the arrows in the top left corner, or the course map, if you wish to move from that place in the course.
How do I navigate through the Lectures?
Use the blue arrow key located at the top right corner to navigate through the lectures. The blue arrow key will allow you to view the weekly lecture from start to finish. Written transcripts of lectures and slides can be located by clicking on Resources in the Course Map.
How do I print materials from my course?
What are the Checkmarks in my Course Map?
The Checkmarks are used to “check off” content you have viewed. Checkmarks are not part of your course grade and, since they are based on the amount of time spent on an item, might not appear on shorter slides or readings. They included in the course to assist you as you move through the content.
Where are the course expectations located?
Student expectations are included in the syllabus with each course.
Can I make the Readings any larger?
You can adjust the size of the Reading font by adjusting the percentage box near the center of the light gray bar at the top of your screen. You can also save your Readings to your desktop by clicking on the Save Icon in the menu bar.
How do I expand Discussion threads?
Click on the arrows located to the right of the discussion board window so that the arrows point down to expand the threads.
Who do I contact for questions about assignment and course content?
Email your Academic Coach with questions about course assignments or content. The Master Professors and coaches collaborate regularly regarding students’ questions, concerns, and performance.
How do I submit Assignments?
To submit Assignments, choose File from the drop down menu and click save. Do NOT use "Save As"; the software will manage the name and location of the file. After clicking on the "Save" icon, close the document by clicking on the red x in the upper right corner of the screen. Last, click “Submit” in the lower right corner of your screen and confirm that you are ready to submit your assignment. After submitting an assignment, you will not be able to submit a revised document until the first document has been returned by your instructor. Course faculty determines whether or not second submissions will be accepted.
How do I know if I submitted an assignment?
When you submit an assignment, the blue Submit button will turn gray. In the bottom right hand corner, you will also have a message that says “Sending: 1 item”. After your assignment was sent, you will receive a message in the bottom left hand corner “Your assignment has been submitted.”
How do I check my grade and/or feedback on an assignment?
When should I submit Assignments?
You should submit Assignments in the week that they are due. For example, you begin working on the Week 4 Assignment in Week 2. You would submit your Week 4 Assignment in Week 4.
Why can’t I just email my assignment to my Academic Coach?
The university needs to have a record of your assignment within the course. Submitting your assignment in the course shows documentation of completing the course requirements.
How often is feedback for assignments provided?
The schedule for providing feedback is determined by each professor. If you would like to obtain additional feedback, you can always ask your Academic Coach for guidance.
How many hours should I devote each week to completing readings, lectures, and assignments?
Ten to fifteen hours, depending on your learning style. The course delivery is extremely flexible for the working professional. The learning system contains all courseware and provides teachers with online and offline access to content for anytime, anywhere learning. The program works around your schedule.
Will I need to document sources in my Assignments?
Yes. Please use APA formatting guidelines for documenting sources.
What type of Font size should I use on my Assignments?
Please use 12 pt Arial, Times New Roman, Veranda, or Trebuchet.
Can I toggle in and out of my exam?
No. Once you begin you cannot start and stop or navigate out of the exam.
When will we begin our group work?
Teachers, administrators and students all benefit when people work together. There will be many opportunities in this degree program to work collaboratively with your colleagues. Group interaction will regularly take place through the weekly Discussions.
What is scholarly writing?
Scholarly writing consists of peer-reviewed sources and edited publications including journals and books. Peer-reviewed articles consist of articles that are reviewed or judged by a panel of experts, which include scientific or scholarly peers, prior to submitting the article to a journal for publication. Scholarly writing draws from the works of others, but your words should be your own, synthesizing others’ works. Please see the Week One attachment titled “Scholarly Writing” for more information.
Can I use another email besides the MyLamar email?
Communication has been structured to use MyLamar email only.
Who can I contact for help with my MyLamar email?
Lamar University Tech Support for MyLamar email issues - 409-880-2230 or helpdesk@lamar.edu
Are there required grades to get credit for a class?
Students must make an A, B, or C to receive credit for the course.
What is the grading scale for graduate classes?
Grading requirements for an A, B, and C will be determined by each course professor and should be stated in the syllabus.
What is the lowest grade Lamar University will accept?
"C" is the lowest grade accepted for graduate credit. Students must have a "B" average on all courses taken to receive the degree. An easy way to remember this - for every "C" a student makes in a course he/she must make an "A" in another course in order to maintain a "B" average.
What happens if I fail a course?
If a student fails a course they will have to retake the course unless they are given permission to take an additional course that can be substituted.
Is there any recourse or a process if we don’t agree with the grading for assignments and exams?
Challenging a grade, test or assignment, would first go to the academic coach. If it cannot be resolved at that point the professor has the final word as to grade change.
How many additional hours are required to obtain a Superintendent’s certification?
Fifteen additional hours are required for the superintendent's certificate after a student has obtained the principal's certificate.
Will my district receive a transcript of courses as I complete them?
Transcripts can be sent to the student or to the student's school district (with student permission). Federal laws concerning release of student information must be followed. Unofficial transcripts can be printed from the MyLamar portal.
What happens if I need to skip a class, have a name change, want to drop, move start date etc?
If you need to make these or other status changes, you must download and complete the Status Change Form. Send the completed form as an attachment to luacademic@lamar.edu.
Who can I contact with questions about paying my bill?
Students with payment issues can contact email us at luacademic@lamar.edu.
Where do I pay my bill?
You pay your bill at your MyLamar account.
Is there a comprehensive exam required at the end of the degree program?
The Lamar University faculty are currently designing guidelines for portfolio development which will serve two purposes:
What are the internship requirements?
The College of Education and Human Development is in the process of creating the Application for Internship and it will be available online later in the year. Students will need to apply to begin the official internship period in order to meet the internship requirements for the Lamar School Administration degree. You will be required to complete 240 hours across the 18 month program. Assignments from some of the required courses will count for 100 hours.
Will textbooks be required in the future?
Professors reserve the right to require a textbook for their courses. Although requiring a textbook is the exception and not the norm, there may be a text required in the future. Advanced notice will be provided if a text is required.
How long will I be able to view my course material once I have completed the course?
Lamar students will have two weeks from the final exam date to access course materials for a completed course. Students should take this opportunity to save any documents they might need. At the end of the two week window, students will no longer have access to the completed course tab on the Lamar Home Page.
Below are two ways to navigate in your course:
From the Lamar Homepage
From the Course Map (little globe icon in the gray bar at the top of your screen)
- Click once on Course Title (on the right).
- Using the navigation tree on the left, click once on the week in which you want to work.
- Click once on the task you wish to complete (Reading, Lecture, etc.).
- Use the back and forward blue arrows in the top right corner of your screen to move forward and backwards between screens.
From the Course Map (little globe icon in the gray bar at the top of your screen)
- Single-click on the Course Map icon.
- Single-click on the Module or Week you want to work in (2nd column).
- Single-click on the Task you want to do in the Lesson List (3rd column).
- Double-click twice on the specific item in the 4th column to go to that item.
- Use the back and forward blue arrows in the bottom corners of your screen to move forward and backwards.
- If you want to start at the beginning of the Module or Week, double-click the desired section in the 2nd column.
The software remembers where you left off and will return you there the next time you visit the course. Use the arrows in the top left corner, or the course map, if you wish to move from that place in the course.
How do I navigate through the Lectures?
Use the blue arrow key located at the top right corner to navigate through the lectures. The blue arrow key will allow you to view the weekly lecture from start to finish. Written transcripts of lectures and slides can be located by clicking on Resources in the Course Map.
How do I print materials from my course?
- Go to your Course Map
- Click your Course Name
- Click the Resources tab
- Choose the Lecture Slides you would like view
- Once the Lecture Slides are open, you can choose the SAVE icon in the top left corner
- You can save a copy of the Lecture Slides to your computer
- You can print the slide by choosing the PRINT icon
What are the Checkmarks in my Course Map?
The Checkmarks are used to “check off” content you have viewed. Checkmarks are not part of your course grade and, since they are based on the amount of time spent on an item, might not appear on shorter slides or readings. They included in the course to assist you as you move through the content.
Where are the course expectations located?
Student expectations are included in the syllabus with each course.
Can I make the Readings any larger?
You can adjust the size of the Reading font by adjusting the percentage box near the center of the light gray bar at the top of your screen. You can also save your Readings to your desktop by clicking on the Save Icon in the menu bar.
How do I expand Discussion threads?
Click on the arrows located to the right of the discussion board window so that the arrows point down to expand the threads.
Who do I contact for questions about assignment and course content?
Email your Academic Coach with questions about course assignments or content. The Master Professors and coaches collaborate regularly regarding students’ questions, concerns, and performance.
How do I submit Assignments?
To submit Assignments, choose File from the drop down menu and click save. Do NOT use "Save As"; the software will manage the name and location of the file. After clicking on the "Save" icon, close the document by clicking on the red x in the upper right corner of the screen. Last, click “Submit” in the lower right corner of your screen and confirm that you are ready to submit your assignment. After submitting an assignment, you will not be able to submit a revised document until the first document has been returned by your instructor. Course faculty determines whether or not second submissions will be accepted.
How do I know if I submitted an assignment?
When you submit an assignment, the blue Submit button will turn gray. In the bottom right hand corner, you will also have a message that says “Sending: 1 item”. After your assignment was sent, you will receive a message in the bottom left hand corner “Your assignment has been submitted.”
How do I check my grade and/or feedback on an assignment?
Option 1:
Grades will appear in the white boxes on your Course Map.
Option 2:
Located on the assignment slide is a Details button (see below). This button will be blue if there is feedback.
Grades will appear in the white boxes on your Course Map.
Option 2:
Located on the assignment slide is a Details button (see below). This button will be blue if there is feedback.
| Rubric | Displays the grading criteria for the assignment (in other words, how the assignment will be scored). |
| Open | Opens the assignment. |
| Submit | Submits the assignment to your academic coach once you have completed it. |
| Details | Displays the academic coach's comments (if any), after your assignment has been graded. |
| White Box | This will contain your grade. |
When should I submit Assignments?
You should submit Assignments in the week that they are due. For example, you begin working on the Week 4 Assignment in Week 2. You would submit your Week 4 Assignment in Week 4.
Why can’t I just email my assignment to my Academic Coach?
The university needs to have a record of your assignment within the course. Submitting your assignment in the course shows documentation of completing the course requirements.
How often is feedback for assignments provided?
The schedule for providing feedback is determined by each professor. If you would like to obtain additional feedback, you can always ask your Academic Coach for guidance.
How many hours should I devote each week to completing readings, lectures, and assignments?
Ten to fifteen hours, depending on your learning style. The course delivery is extremely flexible for the working professional. The learning system contains all courseware and provides teachers with online and offline access to content for anytime, anywhere learning. The program works around your schedule.
Will I need to document sources in my Assignments?
Yes. Please use APA formatting guidelines for documenting sources.
What type of Font size should I use on my Assignments?
Please use 12 pt Arial, Times New Roman, Veranda, or Trebuchet.
Can I toggle in and out of my exam?
No. Once you begin you cannot start and stop or navigate out of the exam.
When will we begin our group work?
Teachers, administrators and students all benefit when people work together. There will be many opportunities in this degree program to work collaboratively with your colleagues. Group interaction will regularly take place through the weekly Discussions.
What is scholarly writing?
Scholarly writing consists of peer-reviewed sources and edited publications including journals and books. Peer-reviewed articles consist of articles that are reviewed or judged by a panel of experts, which include scientific or scholarly peers, prior to submitting the article to a journal for publication. Scholarly writing draws from the works of others, but your words should be your own, synthesizing others’ works. Please see the Week One attachment titled “Scholarly Writing” for more information.
Can I use another email besides the MyLamar email?
Communication has been structured to use MyLamar email only.
Who can I contact for help with my MyLamar email?
Lamar University Tech Support for MyLamar email issues - 409-880-2230 or helpdesk@lamar.edu
Are there required grades to get credit for a class?
Students must make an A, B, or C to receive credit for the course.
What is the grading scale for graduate classes?
Grading requirements for an A, B, and C will be determined by each course professor and should be stated in the syllabus.
What is the lowest grade Lamar University will accept?
"C" is the lowest grade accepted for graduate credit. Students must have a "B" average on all courses taken to receive the degree. An easy way to remember this - for every "C" a student makes in a course he/she must make an "A" in another course in order to maintain a "B" average.
What happens if I fail a course?
If a student fails a course they will have to retake the course unless they are given permission to take an additional course that can be substituted.
Is there any recourse or a process if we don’t agree with the grading for assignments and exams?
Challenging a grade, test or assignment, would first go to the academic coach. If it cannot be resolved at that point the professor has the final word as to grade change.
How many additional hours are required to obtain a Superintendent’s certification?
Fifteen additional hours are required for the superintendent's certificate after a student has obtained the principal's certificate.
Will my district receive a transcript of courses as I complete them?
Transcripts can be sent to the student or to the student's school district (with student permission). Federal laws concerning release of student information must be followed. Unofficial transcripts can be printed from the MyLamar portal.
What happens if I need to skip a class, have a name change, want to drop, move start date etc?
If you need to make these or other status changes, you must download and complete the Status Change Form. Send the completed form as an attachment to luacademic@lamar.edu.
Who can I contact with questions about paying my bill?
Students with payment issues can contact email us at luacademic@lamar.edu.
Where do I pay my bill?
You pay your bill at your MyLamar account.
Is there a comprehensive exam required at the end of the degree program?
The Lamar University faculty are currently designing guidelines for portfolio development which will serve two purposes:
- showcase learning throughout the courses and theoretical and practical summations/reflections upon program completion
- serve in place of the traditional comprehensive examination.
The College of Education and Human Development is in the process of creating the Application for Internship and it will be available online later in the year. Students will need to apply to begin the official internship period in order to meet the internship requirements for the Lamar School Administration degree. You will be required to complete 240 hours across the 18 month program. Assignments from some of the required courses will count for 100 hours.
Will textbooks be required in the future?
Professors reserve the right to require a textbook for their courses. Although requiring a textbook is the exception and not the norm, there may be a text required in the future. Advanced notice will be provided if a text is required.
How long will I be able to view my course material once I have completed the course?
Lamar students will have two weeks from the final exam date to access course materials for a completed course. Students should take this opportunity to save any documents they might need. At the end of the two week window, students will no longer have access to the completed course tab on the Lamar Home Page.
