Monday-Friday: 7 a.m. to 10 p.m. (CST)
Saturday-Sunday & holidays : 8 a.m. to 8 p.m. (CST)

For questions regarding your myLamar account (setting up your account or email, username, and password issues), email us at myLamar@lamar.edu or call us at 409-880-2222, 8:00am to 5:00pm, Monday through Friday.

1. You can now experience the ease of simply connecting to the internet to download the next course. The course tab will automatically appear on your homepage before your course begins. You will need to be connected to the internet and have your program open to complete this automatic download. The download should take approximately 15 minutes, The course tab will show "Awaiting Download" until complete. You can continue to work in your other courses in the meantime. It’s that easy!
2. If the new course tab is not visible 1 day prior to the course start date, please contact Tech Support at support@academicpartnership.com or call 1-866-223-7675.

Course installation for new students:

1. When you are ready to install your course, please view or print the Getting Started Guide (.pdf) for detailed instructions.
2. Make sure your computer meets the minimum specifications required to run the software:
   
   
   • Operating System: Windows XP Service Pack 2 or Vista 32bit. To ensure you have the most current Microsoft updates, go to http://update.microsoft.com.
   • Windows Media Player 10 or later
   • Adobe Flash Player 9 or later
   • Processor: Any processor of 1.2 GHz or faster for optimal performance
   • Check the memory and version of XP/Vista:
     • Click "My Computer."
     • Click "Help" in the top toolbar.
     • Click "About Windows." This will show you what service pack you are running and how much memory you have. If you are running XP, you must have XP Service Pack 2 installed (Go to http://update.microsoft.com). You will need 512MB for XP, or 1 GB for Vista.
   • Check the disk space of your computer:
     • Click "My Computer."
     • Click on "Local Disk (C:)."
     • Right-click "Properties." A minimum of 5 GB is required to install courses on your personal computer.
   • Check additional requirements:
     • Display Resolution: 1024 x 768 or larger
     • Optical Drive: CD/DVD reader
     • Printing: Any supported Windows printer
     • Broadband Internet required: Wired, wireless, cable, DSL, or LAN
   • To ensure your computer is free of viruses and spyware, please run your anti-virus software prior to installation.
   
   Systems that are NOT supported:
   • Macintosh Operating Systems and Linux
   • Windows ME, Windows 2000, Windows 98, Windows 95, DOS, Vista 64Bit
   
   These requirements are also stated on page 2 of the Getting Started Guide.
   
   
3. Please follow the directions below one day prior to the course start date:
   
   Using the computer with which you intend to complete your course:
   1. Complete the steps listed above.
   2. Make sure you are connected to the internet and click the button below to download the application.
      
      
      
      
   3. When asked to “Run” or “Save”, select “Save” to download the files to your computer.
   4. Double click on the executable icon (as shown below).
      
   5. Follow the Getting Started Guide instructions starting on page 4.
4. For additional help on navigating through your courses, you can refer to this handy User Guide (.pdf).